Employer Frequently Asked Questions
Click on the links below for answers to commonly asked questions. If you don't see your question addressed below, please call us at (800) 881-9348, and we'll be happy to assist you.
Do you provide permanent placements?
Yes! Please contact your account representative for further assistance, or give us a call at (800) 875-8999 and our experienced allied healthcare account representatives will help you start your search for the best allied health professionals.
Do you cover malpractice Insurance on your contractors?
Yes, we cover Professional Liability Insurance on all contractors.
How do you pre-screen your candidates?
Our experienced recruiters review each candidate's resume and perform an in-depth interview to ensure all candidates meet or exceed our high competency standards, as well as each facility's requirements. Facilities may also interview candidates. We require all candidates to fill out a skills checklist and verify their work experience, education and references.
Candidates are also given a criminal background check before they are hired. We perform:
- Social security verification
- Criminal search
- Government suspect list
- Professional disciplinary research
- Violent sexual offender and predatory research
- Medical records verification:
- PPD/Chest Xray
- MMR/Varicella
- Hepatitis B
All other requirements deemed necessary by the facility.
Do you provide all-inclusive rates?
We provide two types of contracts: all-inclusive and non-inclusive (broken down). Just let us know which you prefer!
What is your corrective process for a professional that is unmanageable or not performing up to our level of need?
Our allied health professionals must complete a rigorous assessment process and meet the highest competency standards. However, in the event that a professional is unmanageable or not performing to your level of need, the professional is immediately contacted after your recruiter receives notification from you that there is a problem or issue that requires attention. The allied health professional is counseled and instructed on what is required to complete the assignment. You will then be notified about all actions required to resolve the situation. In the event that replacement is required, we will immediately begin a preliminary search for a new allied health professional that meets your needs.
How often do you bill?
Billing is processed weekly. An invoice and copy of the signed timesheet will be sent to you. If our work week is not the same as yours we can adjust both the timesheets and the invoicing to correspond to your format. Simply notify your allied healthcare recruitment professional of required changes at the time of contract negotiations and we'll take care of the rest.
What if there is an error on my invoice?
Providing excellent customer service is one of our main priorities. Just give us a call and we'll verify and correct the invoice.
Do you have emergency contact information for after hours or weekends?
Yes, we have a 24-hour paging service. Simply call (800) 875-8999 and press 0 for the after-hours pager, and someone will return your call as soon as possible.
